Introduction
LuckyWave is operated by LuckyWave Gaming Ltd, licensed and regulated by the UK Gambling Commission (UKGC) under licence number 000-099999-R-123456-001. We are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and what rights you have. By using LuckyWave, you acknowledge that you have read and understood this policy.
Who We Are
Data Controller: LuckyWave Gaming Ltd. If you have questions about this policy or your personal data, please contact our support team, available 24 hours a day, 7 days a week.
Data We Collect
We collect and process the following categories of personal data:
- Identity data: full name, date of birth, username, and identity documents used for verification.
- Contact data: email address, telephone number, and postal address.
- Financial data: payment method details including Visa, Mastercard, PayPal, and Skrill, plus transaction and withdrawal history.
- Account data: login credentials, account preferences, bonus history, and gameplay records.
- Technical data: IP address, browser type, device identifiers, operating system, and session data.
- Usage data: pages visited, games played, and time spent on site.
- Communications data: records of correspondence with our support team, feedback, and complaints.
How We Collect Your Data
We collect personal data in the following ways:
- Directly from you when you register an account, make a deposit or withdrawal, or contact our support team.
- Automatically via cookies and similar tracking technologies when you browse our site.
- From third parties such as identity verification providers, payment processors, and fraud prevention agencies, where permitted by law.
How We Use Your Data
We use your personal data for the purposes set out in the table below:
| Purpose | Legal Basis |
|---|---|
| Creating and managing your account | Performance of a contract |
| Processing deposits and withdrawals | Performance of a contract |
| Verifying your identity and confirming you are aged 18 or over | Legal obligation |
| Complying with UKGC licensing requirements including responsible gambling checks | Legal obligation |
| Detecting and preventing fraud and money laundering | Legal obligation and legitimate interests |
| Providing customer support | Performance of a contract and legitimate interests |
| Sending promotional communications where you have opted in | Consent |
| Improving our website, games, and services | Legitimate interests |
| Enforcing our Terms and Conditions | Legitimate interests |
Cookies
LuckyWave uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device when you visit our website. We use the following types:
- Strictly necessary cookies: Essential for the website to operate. These cannot be disabled.
- Performance and analytics cookies: Help us understand how visitors use our site so we can improve it.
- Functionality cookies: Remember your preferences to personalise your experience.
- Marketing cookies: Used to deliver relevant promotional content, set only with your consent.
You can manage your cookie preferences via the consent banner shown on your first visit, or through your browser settings. Disabling certain cookies may affect the functionality of the LuckyWave site.
Data Sharing and Disclosure
We do not sell your personal data. We may share it with the following third parties only where necessary and lawful:
- Payment processors: Visa, Mastercard, PayPal, and Skrill, to process transactions.
- Identity verification providers: to meet our UKGC age and identity verification obligations.
- Fraud prevention and anti-money-laundering agencies: as required by law.
- IT and platform service providers: acting as data processors under our instruction to support site operations.
- Regulatory and law enforcement authorities: including the UK Gambling Commission, where legally required.
All third parties are required to handle your data securely and in accordance with applicable data protection law.
International Transfers
Where personal data is transferred outside the UK, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the Information Commissioner's Office (ICO), to maintain the same standard of protection.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including meeting legal, regulatory, and reporting requirements. As a UKGC-licensed operator, we are generally required to retain certain records for a minimum of five years. Data that is no longer required is securely deleted or anonymised.
Your Rights
Under UK GDPR, you have the following rights regarding your personal data:
- Right of access: Request a copy of the personal data we hold about you.
- Right to rectification: Ask us to correct inaccurate or incomplete data.
- Right to erasure: Request deletion of your personal data in certain circumstances.
- Right to restrict processing: Ask us to limit how we use your data in certain situations.
- Right to data portability: Request your data in a structured, machine-readable format.
- Right to object: Object to processing based on legitimate interests or for direct marketing.
- Rights related to automated decision-making: Not to be subject to solely automated decisions that significantly affect you without human review.
To exercise any of these rights, please contact our support team. We will respond within one calendar month. No fee will be charged in most circumstances. If you are dissatisfied with how we handle your data, you may lodge a complaint with the Information Commissioner's Office (ICO).
Responsible Gambling and Data
In fulfilment of our UKGC licence obligations, we may process your personal data to identify signs of problem gambling and take appropriate action, including applying account restrictions or providing responsible gambling information. This processing is carried out in your interest and in compliance with our regulatory duties.
Children's Privacy
LuckyWave is strictly for users aged 18 and over. We do not knowingly collect personal data from anyone under 18. If we become aware that a minor has provided personal data, we will delete that information and close the account immediately.
Data Security
We apply appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, alteration, or disclosure. Only authorised personnel with a legitimate need may access your personal data.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of significant changes by posting the updated policy on our website. We encourage you to review this page periodically.
Contact Us
If you have any questions or concerns about this Privacy Policy or the way we handle your personal data, please contact our support team. Our support is available 24 hours a day, 7 days a week.