Get in Touch with LuckyWave

At LuckyWave, operated by LuckyWave Gaming Ltd, we are committed to providing fast, friendly, and effective support to all our players. Whether you have a question about your account, a payment query, or need help with a game, our team is here to assist you around the clock.

Customer Support Channels

• Live Chat: Our live chat service is available 24 hours a day, 7 days a week. Simply click the chat icon found at the bottom of any page on the site to connect instantly with a member of our support team.
• Email: You can reach us by email for less urgent enquiries. Our team aims to respond to all email messages promptly. Email support is monitored 24/7, so you can expect a reply at any time of day.

Before You Contact Us

You may find a quick answer to your question in our Help Centre. Common topics include account verification, deposits and withdrawals, bonus terms, and responsible gambling tools. We recommend checking there first, as many queries can be resolved instantly.

Responsible Gambling Support

If you have concerns about your gambling habits or need to set limits on your account, please contact our support team directly via live chat or email. LuckyWave is licensed and regulated by the UK Gambling Commission (UKGC) under licence number 000-099999-R-123456-001, and we take player welfare extremely seriously.

Important Information

Please Note

LuckyWave is only available to players in permitted territories. We do not accept players from the United States, France, or the Netherlands. If you are contacting us from one of these countries, we regret that we are unable to open an account for you.

All support communications are conducted in English. We aim to resolve all queries as quickly as possible so you can get back to enjoying our 1,800+ games, including over 1,500 slots and more than 80 live tables.

LuckyWave Gaming Ltd is licensed and regulated by the UK Gambling Commission. Gambling should be enjoyable. Please gamble responsibly. 18+ only.